Refund Policy

Effective Date: June 9, 2026

1. Satisfaction Guarantee

We stand behind the quality of our educational content. If you are not satisfied with a course, you may be eligible for a refund subject to the terms and conditions outlined in this policy.

2. 30-Day Money-Back Guarantee

2.1 Eligibility: Most individual courses come with a 30-day money-back guarantee. You may request a full refund within thirty (30) days of your course purchase if:

• You have completed less than 30% of the course content
• You have not downloaded any course materials or certificates
• This is your first refund request for this specific course
• You provide a brief explanation for your refund request

2.2 How to Request: To request a refund under our 30-day guarantee:

1. Contact our support team via email at support@avenso.com
2. Include your order number and registered email address
3. Provide a brief reason for your refund request
4. Allow 3-5 business days for review and processing

3. Refund Eligibility by Product Type

4. Non-Refundable Items

The following items are NOT eligible for refunds:

• Completed Courses: Courses where you have completed more than 30% of the content
• Downloaded Materials: Courses where you have downloaded significant materials or resources
• Certificates Issued: Courses for which certificates of completion have been issued
• Past Event Recordings: Access to previously recorded live events or workshops
• Attended Sessions: Coaching or live sessions that have already occurred
• Subscription Renewals: Auto-renewed subscriptions beyond the initial period (you must cancel before renewal)
• Gift Purchases: Courses purchased as gifts after they have been redeemed
• Third-Party Content: Courses or materials licensed from third-party providers
• Customized Content: Personalized or customized course materials created specifically for you

5. Subscription Cancellations

5.1 Monthly Subscriptions:

• You may cancel at any time through your account settings
• Cancellation takes effect at the end of the current billing cycle
• You will retain access until the end of the paid period
• No refunds for partial months
• First-time subscribers may receive a refund within 7 days if less than 10% of content accessed

5.2 Annual Subscriptions:

• You may cancel within 14 days for a full refund if minimal content accessed
• After 14 days, cancellations take effect at the end of the annual period
• No pro-rated refunds after the 14-day period
• You will retain access until the end of the paid annual period

5.3 How to Cancel Subscriptions:

1. Log into your Avenso account
2. Navigate to "Account Settings" > "Subscription"
3. Click "Cancel Subscription" and confirm
4. Alternatively, email support@avenso.com with your cancellation request

6. Course Bundle Refunds

For course bundles and package deals:

• Refund requests must be made within 30 days of purchase
• You must have accessed less than 30% of ANY course within the bundle
• Partial refunds for individual courses within a bundle are not available
• The entire bundle must be refunded together
• Special bundle pricing will not be adjusted for partial refunds

7. Live Events and Workshops

7.1 Cancellation by Student:

• 7+ days before event: Full refund or credit toward future events
• 3-6 days before event: 50% refund or full credit toward future events
• Less than 3 days before event: No refund; may transfer registration to another person
• No-show: No refund

7.2 Cancellation by Avenso:

• If we cancel or significantly reschedule an event, you will receive a full refund
• You may also choose to receive credit for a future event of equal or greater value

7.3 Technical Issues:

• If technical problems prevent you from attending a live event, contact us immediately
• We will provide access to the recording or offer a refund at our discretion
• Technical issues on your end (internet connection, device problems) are not grounds for refund

8. Coaching and Consulting Services

8.1 Cancellation Policy:

• 48+ hours before session: Full refund or rescheduling at no charge
• 24-48 hours before session: Rescheduling available; no refund
• Less than 24 hours: No refund; rescheduling at instructor's discretion
• No-show: No refund; session considered completed

8.2 Package Sessions:

• Prepaid coaching packages may be refunded for unused sessions with 7 days' notice
• Refund amount will be calculated based on the single-session price, not package price
• At least one session must be unused to qualify for partial refund

9. Exceptional Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside our standard policy for:

• Medical Emergencies: Serious illness or hospitalization (documentation may be required)
• Technical Issues: Platform problems that prevented access (verified by our technical team)
• Bereavement: Death in immediate family
• Course Quality Issues: Significant errors or issues with course content
• Duplicate Purchases: Accidental duplicate transactions

These requests will be evaluated on a case-by-case basis. Contact our support team with documentation of your circumstances.

10. Refund Processing

10.1 Timeline:

• Review Period: 3-5 business days to review your refund request
• Approval Notification: Email confirmation once approved
• Processing Time: 5-10 business days to process the refund
• Bank/Card Processing: Additional 3-5 business days for funds to appear in your account
• Total Time: Up to 20 business days from approval to funds received

10.2 Refund Method:

• Refunds are issued to the original payment method used for purchase
• Credit card refunds appear as a credit on your statement
• PayPal refunds are returned to your PayPal account
• Bank transfer refunds may require additional information
• We cannot process refunds to different payment methods or accounts

10.3 Currency and Fees:

• Refunds are issued in the same currency as the original purchase
• Currency conversion fees (if any) are not refundable
• Payment processing fees may be deducted from refunds for certain payment methods
• International transaction fees imposed by your bank are not our responsibility

11. Course Credits and Transfers

11.1 Credit Option: Instead of a refund, you may choose to receive:

• Credit toward another course of equal or lesser value
• Credit toward future live events or workshops
• Credits are valid for 12 months from issue date
• Credits are non-transferable and cannot be redeemed for cash

11.2 Course Transfers:

• You may transfer enrollment to another person for live events (with 7 days' notice)
• Individual courses are generally non-transferable due to licensing
• Corporate or group licenses may allow transfers within the organization
• Contact us to arrange permitted transfers

12. Refund Abuse Policy

To maintain fairness for all users, we monitor refund patterns. We reserve the right to:

• Deny refund requests from users with excessive refund history
• Suspend or terminate accounts engaged in refund abuse
• Refuse future purchases from users who violate this policy
• Take legal action for fraudulent refund claims

Examples of refund abuse include:

• Completing most or all of a course before requesting a refund
• Downloading all materials before requesting a refund
• Repeatedly purchasing and refunding courses
• Falsifying reasons for refund requests
• Attempting to refund after the stated policy period without valid exceptional circumstances

13. Chargebacks and Disputes

13.1 Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact our support team. Most issues can be resolved quickly and amicably.

13.2 Chargeback Consequences:

• Chargebacks may result in immediate account suspension
• Access to all courses and materials will be revoked
• Your account may be permanently closed
• We may pursue collection of owed amounts plus chargeback fees

13.3 Fraudulent Chargebacks: Chargebacks filed after course completion or without attempting to resolve through our refund process may be considered fraudulent and may result in legal action.

14. Gift Purchases

14.1 Before Redemption: Gift purchases may be refunded before the recipient redeems the gift code, subject to our standard refund period.

14.2 After Redemption: Once a gift has been redeemed, all refund requests must come from the recipient and follow our standard refund policy based on their usage.

14.3 Unredeemed Gifts: Unredeemed gift codes may be refunded within 90 days of purchase.

15. Corporate and Group Purchases

Corporate licenses and group purchases have specific refund terms:

• Refund policies are outlined in your corporate agreement
• Partial refunds may be available for unused licenses
• Enterprise customers should contact their account manager
• Group purchase refunds are handled on a case-by-case basis

16. Promotional Offers and Discounts

16.1 Refund Terms: Courses purchased with promotional discounts or coupons:

• Are subject to a 14-day refund period (instead of 30 days)
• May have a reduced completion threshold (20% instead of 30%)
• Refund amount is the discounted price actually paid
• Promotional codes are not refundable separately

16.2 Free Trial Conversions:

• If a free trial converts to a paid subscription, standard subscription refund terms apply
• You must cancel before the trial ends to avoid charges
• We do not provide refunds for trials you forgot to cancel

17. Partial Refunds

Partial refunds are generally not available except for:

• Unused sessions in prepaid coaching packages
• Canceled multi-session workshops (refund for unattended sessions)
• Technical issues that prevented access to specific modules (at our discretion)
• Billing errors or overcharges

18. Billing Errors

If you believe you have been incorrectly charged:

1. Contact our support team immediately at billing@avenso.com
2. Provide your transaction details and explanation
3. We will investigate within 3-5 business days
4. Confirmed errors will be refunded promptly
5. You may also dispute charges with your payment provider if unresolved

19. Tax Refunds

If applicable taxes (GST/HST/PST) were charged on your purchase:

• Taxes will be refunded proportionally with your course refund
• Tax refund amounts are determined by your province and purchase date
• Contact us if you have questions about tax refunds

20. How to Request a Refund

21. Contact Information

22. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top
• Sending email notification for significant changes

Changes apply to purchases made after the updated effective date. Purchases made before changes remain subject to the policy in effect at the time of purchase.

23. Legal Rights

This Refund Policy does not affect your statutory rights under Canadian consumer protection laws. In some provinces, you may have additional rights beyond what is outlined here. This policy is intended to work alongside, not replace, your legal rights.

24. Questions and Concerns

If you have any questions about this Refund Policy or need clarification on any terms, please don't hesitate to contact our support team. We're here to help ensure your satisfaction with our services.

This Refund Policy was last updated on June 9, 2026 and is effective for all purchases made on or after this date.